Frequently Asked Questions

When should I have my carpets steam cleaned?

To get the longest possible wear out of your carpet, your carpets should be cleaned regularly. You know it is time to clean the carpet if: Your carpet was last cleaned over 12 months ago. The carpet is very soiled. Pets are allowed on the carpet. The carpet is in high traffic area in your office or home.

How often should I clean my carpets?

Your carpets should be professionally cleaned at least every 12 months. When cleaned and maintained correctly, the carpet life is extended. Your carpet will not be damaged if cleaned correctly and on a regular basis. It is the unseen bacteria, soils and allergens that cause the damage.

Why do some carpet cleaners advertise extremely low prices (as low as $5.00 per room) and when they arrive to clean my carpets the price always goes up?

It is an old trick called bait-and-switch. Simply, they want you to book with them because the price is too good to refuse.
The bait and switch operators advertise low prices, simply to lure you in so they can get their foot in the door. Read their fine print carefully. When the cleaner arrives at your house you will be charged all the extras like extra for stain removal, extra for medium to heavy soiling, extra for deodorising, extra because the $5,00 per room price only applies when you have 15 rooms cleaned and the list goes on. The price should never be the sole decision for choosing a carpet cleaner.
As with all professionals, quality workmanship deserves a quality price. It is not possible to offer good service at ridiculously low prices. Do not fall victim to low pricing or Bait-and-switch tactics. You really do get what you pay for……don’t pay good money for substandard work.

How much should I pay to have my carpets and upholstery cleaned?

This depends on what level of service you receive. If you are after a quick , cheap service where only 1 stage process will be used, some companies quote as low as $5.00 per room. If you own your carpet and require a high standard of service, where there may be a 4 or 6 stage process, you can expect to pay between $25.00 and $35.00 per room. On average you will pay $35.00 per seat for quality lounge suite cleaning.

My friend tells me not to have my carpet cleaned because when she had them cleaned the carpets became dirty very quickly.

Yes this can happen when a poor quality carpet cleaner pumps your carpet with detergent and does not rinse the detergent out. A professional carpet cleaner will avoid this problem by prespraying your carpet first, then rinsing the prespray out, similar to a rinse cycle on a washing machine.

Is it possible to clean carpets too often?

No. Frequent cleaning of the carpet will help keep maintain its original appearance. It is recommended that high-traffic areas (doorways, hallways, etc) and areas of heavy-soiling (near kitchen, dining room, rumpus room, etc) are cleaned more frequently than the other areas. Between professional carpet cleaning services remember to vacuum at least weekly with a good quality vacuum in proper working order.

How soon can I walk on my carpet after cleaning?

Immediately if necessary, but it is recommended that you limit traffic until completely dry. Ask about our special shoe covers. A professional carpet cleaner will clean the carpet fibres only. The backing, underlay or floorboards should not get wet.

How long will it take for my carpet or furniture to dry?

Our dry times typically range from 4-24 hours. Dry times can be affected by many factors including carpet material and type, weather, humidity, and airflow. Drying times can be accelerated with the use of blowers which may be rented to speed up the drying process.

What furniture would be expected to be moved when I have my carpets cleaned?

Wally’s Carpet Cleaning will include furniture moving for the following items: sofas and lounge suites, tables and chairs, beds on wheels, and light furniture that one technician could expect to move. Furniture that we don’t move: bookcases, fish tanks, waterbeds, computers and delicate or fragile items. It is also best to remove as many items you can, to an area that is not being cleaned, before we arrive.

What stains will be removed when I have my carpets cleaned?

spot is a substance that is adhered to the carpet fibre, but has not become set.
stain is more advanced and may have become set.
A professional carpet cleaner will remove all spots (food, grease, mud, etc).
A professional carpet cleaner will have more problems removing a set or permanent stain compared to a spot. We carry a large amount of stain removal solutions for the removal of coffee, tea, blood, cola, urine, red wine etc. If the stain has not set and become permanent, stain removal can be successful.

Will hot water extraction (steam cleaning) damage or shrink my carpet?

No. Hot water extraction is the method preferred by many leading carpet manufacturers. It is considered by many to be the best method of removing embedded soil and other contaminants. Years ago, some carpets would shrink when cleaned because manufacturers used jute as a backing. Jute is a natural fibre that can shrink when it gets excessively wet, and old steam-cleaning equipment would sometimes cause that kind of over-wetting. Today, nearly all carpet has a synthetic backing, which helps prevent shrinking. In addition, our powerful extraction equipment helps prevent the carpet backing from getting excessively wet.

Will carpet cleaning destroy the stain-resist treatment?

No. It is not necessary to reapply the stain-resist treatment after every carpet cleaning service, depending on how frequently the carpet is cleaned. Foot traffic can destroy some stain-resist treatments. Therefore, those treatments should be reapplied after every 2nd or 3rd carpet cleaning service. Carpet that is only cleaned each every 12 to 18 months may require treatment at that time.

Why is vacuuming important?

The most important thing you can do to keep your carpet looking great is to vacuum it thoroughly and frequently, particularly in high-traffic areas. Vacuuming helps remove dirt particles which dull the carpet’s appearance and damage the carpet fibres. Also, use walk-off mats at entrances to minimize dirt particles being tracked onto the carpet and to reduce soil accumulation.

Are the products you use safe?

Yes, we use Agar and Prochem’s cleaning solutions, the #1 line of cleaning products in the world. This allows us to guarantee the highest quality job available at any price! Our products are: nontoxic, safe for pets, children, pregnant women, its biodegradable, and phosphate free.

Do the current water restrictions affect your service?

We have a current business water exemption permit with NSW Water. We are committed to operating our business environmentally therefore we always ensure we use water as efficiently and sparingly as possible.

For any further queries please do contact our certified technicians on 1300 134 104 or